For many the new Financial Year presents an opportunity to reflect on recent successes and challenges, and look forward to an exciting 12 months ahead. At Partners Wealth Group we use this time to ask the question – how can we continue to improve our services to you?
A key focus this financial year is innovation. I recently joined a team of likeminded financial service firms on a Global Innovation Tour in the US – off the back of this I have challenged the team to think of innovation not only in technology, but how can we innovate our services to you, to ultimately deliver a superior client experience?
Our objective on the tour was to learn how innovation and leadership is influencing global leaders such as NASA, LinkedIn, Apple, GE Capital and IBM Watson (to name a few!) and understand how this translates to the finance industry, and ultimately you, our clients.
These are some of the key takeaways of the trip, which we will also consider this financial year:
Technology doesn’t replace a personal touch
IBM Watson presented on the power of cognitive computing. Their artificial intelligence engine Watson, could accurately predict likely events in the future based on a person’s current situation! The future implications for the financial planning industry should not be underestimated – however what I was taken by was the significance of human interaction. Rather than looking at technology such as “robo advice” to replace client interaction, we view technology as an opportunity to improve, not reduce how we communicate with you!
The role of leadership
In a time when information is more readily available than ever before – thanks to Google, Apple, Amazon (among others) – I firmly believe the need for financial leadership becomes more important than ever before. A recent study found that 42 percent of Australians feel disconnected from their financial institution, emphasising the importance of your Financial Advisor being willing to adapt to your lives and changing needs.
What can you expect from Partners Wealth Group this financial year?
Undisputedly, the clear commonality between these global leaders was an unwavering commitment to provide their clients with a superior experience – that is our commitment to you this financial year. Together, our breadth of expertise will enable you to explore and fulfil your goals and needs, both now and in the future.
Partners Wealth Group